Member Services

Go ahead and ask us.

Our Member Services Department is here to answer questions about your benefits, programs and services, and to help you if you are having a problem. Our trained staff can also help you in many other ways- including arranging free transportation to and from your doctor's office.

Always feel free to call us:

  • 1-800-544-0088 (Medicare)
    8 a.m. to 8 p.m., seven days a week
  • 1-800-605-2556 (Medi-Cal)
    8 a.m. to 6 p.m., Monday through Friday
  • 1-855-905-3825 (Cal MediConnect)
    8 a.m. to 8 p.m., seven days a week

TTY: 711 – hours same as above


Get to Know Your Health Plan

Care1st Health Plan wants to make sure you get good care and services. To help make this happen, we have created a complete Quality Improvement Program. The goal of the program is to make sure that our promise of giving good care to our members is being met:

Important Things You Should Know about Your Health Plan!


Filing a grievance (Instructions)

If you are ever unhappy with anything about your care or with Care1st Health Plan, we want to know about it so we can make any improvements that maybe necessary. We would also like to hear your suggestions about how we can make our service even better.