Member Services Department

The Member Services Department is the member's direct link to Care1st Health Plan and the primary vehicle through which Care1st listens and responds to the needs and concerns of its enrolled members.

We're here for you!

Our Member Services Department is here to answer all your questions about your benefits and to help you when you are having problems. Our friendly staff can also help you get transportation to and from your doctor's office if you have no other way to get there. Just ask!

Simply call us. We are always happy to help you – that's why we're here. We know your health care is important to you.

  • 1-800-544-0088 (Medicare)
    8 a.m. to 8 p.m., seven days a week
  • 1-800-544-0088 (Commercial)
    8 a.m. to 6 p.m., Monday through Friday
  • 1-800-605-2556 (Medi-Cal/Healthy Families)
    8 a.m. to 6 p.m., Monday through Friday

(TTY) 1-800-735-2929 – hours same as above

Filing a Grievance (Instructions)

If you are unhappy with anything about your care or with Care1st Health Plan, we want to know about it. We would like to help. We also want to hear your suggestions about how we can improve our services.