Consumer Protection

Protecting Member Rights & Interests

Program Monitoring

Patients participating in Cal MediConnect are protected in many ways. The State of California has put into place ongoing reviews, surveys and other measures to make sure that our members' needs are being met and that their concerns are being addressed. To learn more, visit www.calduals.org.

Continuity of Care

Improving continuity of care-or the continuous caring relationship with patients' trusted care providers-is an important goal of Cal MediConnect. Members can request to see a doctor they already have a relationship with if:

  • They can show evidence of an existing relationship
  • The provider is willing to accept plan reimbursement
  • There are no provider quality or credentialing issues