Care1st Health Plan understands and appreciates the excellent service provided by participating physician & Medical Group office staff. We recognize that the service experienced by our members is not limited to what Care1st employees provide on a daily basis. We know that the service provided by participating physician office staff is equally important and goes a long way in determining our members' overall impression of and satisfaction with Care1st.

The Program
That is why Care1st created The Recognition Award program. Through this program, we show our appreciation for those individuals and/or groups that go the extra mile to provide outstanding service. Our goal is not only to award individual(s) or a department working at our participating PCP/Medical Group/IPAs and Direct network for providing excellent service to Care1st members, but to let them know how important they are in the partnership of caring for our members.

The Nomination Process
On a quarterly basis, Care1st's Provider Network Operations Department mails out nomination forms to all directly contracted PCPs asking them to nominate someone from their staff who provides excellent service to Care1st members.

A similar form is also mailed to all contracted Medical Groups/IPAs requesting the Medical Group/IPA to nominate an office staff person from one of their participating medical groups/practices.

Nominations received each quarter are then separated into two categories (Direct vs. Medical Group/IPA) and a Care1st Board member selects first, second and third prize from each group.